AMD Responds to Radeon RX 7900 XTX Thermal Issues and Requests Users Contact Support


If you are experiencing overheating or thermal throttling issues with your Radeon RX 7900 XTX, please contact AMD’s support team.

Earlier this week, we reported that a few users were experiencing problems with Radeon RX 7900 XTX graphics cards, specifically the MBA or reference model. The problems were mostly caused by the graphics card overheating and thermal throttling down to lower clock speeds, resulting in less-than-desired game performance.

Since our report, several users have reported having the same problems with their AMD Radeon RX 7900 XTX reference graphics cards. AMD previously declined to provide an RMA to a user experiencing the issue, claiming that the card reaching 110C Junction temperature was within normal spec, but what wasn’t normal was the lower performance caused by those high temps.

PowerColor stepped in a few days ago to assist customers who purchased a reference AMD Radeon RX 7900 XTX graphics card and were asked to provide data about the card. AMD appears to be listening to customers as well, as evidenced by the following statement on the subject.

“We are aware that a limited number of users are experiencing unexpected thermal throttling on AMD Radeon RX 7900 XTX graphics cards (reference models made by AMD). Users experiencing unexpected thermal throttling of an AMD Radeon RX 7900 XTX should contact AMD Support.”

Another Reddit user stated that AMD was only offering a refund for the Radeon RX 7900 XTX and not a replacement unit because the MBA variant was likely limited in quantity. It also varies by region, with some receiving more reference models than others. For example, China received significantly fewer reference variants than the rest of the world. We have yet to see what happens after customers contact customer service, but it is encouraging to see AMD acknowledging the problem and assisting users who are experiencing it. We will keep you updated as more information becomes available.

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