Hardware Sugar displays brand failure rates over their four years of selling PC components.
Unsurprisingly, graphics cards are at the top of the failed component list, with only two companies sold — Gigabyte and MSI. The retailer sold 129 MSI graphics cards and 141 Gigabyte GPUs, but the latter manufacturer had a 5% failure rate. MSI experienced a 1.5% failure rate, with only two returned after four years. Motherboards were also limited to MSI and Gigabyte, with the former selling 470 units and the latter 388, with failure rates of 2.4% and 1.8%, respectively.
Other limited component sales included RAM and NVME SSD, with TeamGroup leading in both categories, followed by G.Skill in RAM sales and Samsung in SSD sales. In the last four years, TeamGroup had the highest failure rate in both categories, with RAM failing at 1% and NVMe SSDs failing at 1.2%. G.Skill RAM’s failure rate was close to TeamGroup’s, reaching 0.66%. With Hardware Sugar, Samsung had never had a return on SSDs in the previous four years.
GPU Failure Rate:
| MANUFACTURER | TOTAL SOLD | RMA | FAILURE RATE |
| Gigabyte | 141 | 7 | 5.0% |
| MSI | 129 | 2 | 1.5% |
Motherboard Failure Rate:
| MANUFACTURER | TOTAL SOLD | RMA | FAILURE RATE |
| MSI | 470 | 10 | 2.4% |
| Gigabyte | 388 | 7 | 1.8% |
PSU Failure Rate:
| MANUFACTURER | TOTAL SOLD | RMA | FAILURE RATE |
| Corsair | 451 | 1 | 0.22% |
| DeepCool | 46 | 0 | 0% |
| Cooler Master | 157 | 3 | 2.0% |
| Seasonic | 644 | 12 | 1.8% |
AIO Cooler Failure Rate:
| MANUFACTURER | TOTAL SOLD | RMA | FAILURE RATE |
| NZXT | 154 | 6 | 4.0% |
| Corsair | 42 | 0 | 0% |
| DeepCool | 149 | 0 | 0% |
Memory Failure Rate:
| MANUFACTURER | TOTAL SOLD | RMA | FAILURE RATE |
| G.Skill | 601 | 4 | 0.66% |
| TeamGroup | 179 | 1 | 1.0% |
Power supplies and cooling products received the greatest number of companies sold through Hardware Sugar, with the retailer offering four brands of PSUs and three brands of cooling supplies. Seasonic had the highest rate of power supply failure, at 1.8%. DeepCool was the only manufacturer with no failed units through the Philippines retailer. However, only 46 units were sold, compared to over 100 units sold by the other manufacturers — Corsair, Cooler Master, and Seasonic — over the last four years.
Cooling supplies were the most interesting, with NZXT being the only manufacturer in the list, which also included Corsair and DeepCool, to have any failed cooling supplies with a percentage of 4%.
The only information that was missing was when discussing MSI and Gigabyte motherboards. It is unknown whether it was a single CPU-based brand (i.e., AMD or Intel), which raises the question of which company experienced the most significant failure during that time period.
News Sources: Tom’s Hardware, Hardware Sugar
